{"id":2520,"date":"2021-05-12T07:44:09","date_gmt":"2021-05-12T07:44:09","guid":{"rendered":"https:\/\/www.salezshark.com\/blog\/?p=2520"},"modified":"2023-08-28T10:14:27","modified_gmt":"2023-08-28T10:14:27","slug":"customer-service-crm-2021","status":"publish","type":"post","link":"https:\/\/www.salezshark.com\/blog\/customer-service-crm-2021\/","title":{"rendered":"Customer Service CRM: What to Look For in 2021?"},"content":{"rendered":"<p>With 2021 moving forward, we are witnessing huge changes in trends and metrics across different industries and markets. However, some huge expectations still need to be met when it comes to businesses and customer relationships. And this calls for highly capable<a href=\"http:\/\/www.salezshark.com\"> customer service CRM<\/a> to meet the elevating needs of businesses this year.<\/p>\n<p><a href=\"http:\/\/salezshark.com\/product\/engage?isEtab=true\"><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-2523 size-full\" src=\"https:\/\/www.salezshark.com\/blog\/wp-content\/uploads\/2021\/05\/blog_image_02-1.png\" alt=\"Customer Service CRM\" width=\"2225\" height=\"1117\"><\/a><\/p>\n<p>The 2020 progress report depicts that CRM technology is one of the wonderful tools for businesses in several ways. Today, problems are on the hike and solutions are shrinking with the increasing demands of businesses. Some key CRM trends can bring a twist to the game.<\/p>\n<p>Let\u2019s take a look at the new innovative CRM trends that can take shape in the upcoming years.<\/p>\n<p><strong><em>\u201c Wake up now to secure your business with customer service CRM\u201d<\/em><\/strong><\/p>\n<h2><span class=\"ez-toc-section\" id=\"What_factors_should_you_look_for_Customer_Service_CRM_in_2021\"><\/span>What factors should you look for Customer Service CRM in 2021?<span class=\"ez-toc-section-end\"><\/span><\/h2><div id=\"ez-toc-container\" class=\"ez-toc-v2_0_73 ez-toc-wrap-center counter-hierarchy ez-toc-counter ez-toc-custom ez-toc-container-direction\">\n<div class=\"ez-toc-title-container\">\n<p class=\"ez-toc-title\" style=\"cursor:inherit\">Table of Contents<\/p>\n<span class=\"ez-toc-title-toggle\"><a href=\"#\" class=\"ez-toc-pull-right ez-toc-btn ez-toc-btn-xs ez-toc-btn-default ez-toc-toggle\" aria-label=\"Toggle Table of Content\"><span class=\"ez-toc-js-icon-con\"><span class=\"\"><span class=\"eztoc-hide\" style=\"display:none;\">Toggle<\/span><span class=\"ez-toc-icon-toggle-span\"><svg style=\"fill: #000000;color:#000000\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" class=\"list-377408\" width=\"20px\" height=\"20px\" viewBox=\"0 0 24 24\" fill=\"none\"><path d=\"M6 6H4v2h2V6zm14 0H8v2h12V6zM4 11h2v2H4v-2zm16 0H8v2h12v-2zM4 16h2v2H4v-2zm16 0H8v2h12v-2z\" fill=\"currentColor\"><\/path><\/svg><svg style=\"fill: #000000;color:#000000\" class=\"arrow-unsorted-368013\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"10px\" height=\"10px\" viewBox=\"0 0 24 24\" version=\"1.2\" baseProfile=\"tiny\"><path d=\"M18.2 9.3l-6.2-6.3-6.2 6.3c-.2.2-.3.4-.3.7s.1.5.3.7c.2.2.4.3.7.3h11c.3 0 .5-.1.7-.3.2-.2.3-.5.3-.7s-.1-.5-.3-.7zM5.8 14.7l6.2 6.3 6.2-6.3c.2-.2.3-.5.3-.7s-.1-.5-.3-.7c-.2-.2-.4-.3-.7-.3h-11c-.3 0-.5.1-.7.3-.2.2-.3.5-.3.7s.1.5.3.7z\"\/><\/svg><\/span><\/span><\/span><\/a><\/span><\/div>\n<nav><ul class='ez-toc-list ez-toc-list-level-1 eztoc-toggle-hide-by-default' ><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-1\" href=\"https:\/\/www.salezshark.com\/blog\/customer-service-crm-2021\/#What_factors_should_you_look_for_Customer_Service_CRM_in_2021\" title=\"What factors should you look for Customer Service CRM in 2021?\">What factors should you look for Customer Service CRM in 2021?<\/a><ul class='ez-toc-list-level-3' ><li class='ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-2\" href=\"https:\/\/www.salezshark.com\/blog\/customer-service-crm-2021\/#AI_Embedded_CRM\" title=\"AI Embedded CRM\">AI Embedded CRM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-3\" href=\"https:\/\/www.salezshark.com\/blog\/customer-service-crm-2021\/#Voice-based_integrations_in_CRM\" title=\"Voice-based integrations in CRM\">Voice-based integrations in CRM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-4\" href=\"https:\/\/www.salezshark.com\/blog\/customer-service-crm-2021\/#Integration_with_IoT\" title=\"Integration with IoT\">Integration with IoT<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-5\" href=\"https:\/\/www.salezshark.com\/blog\/customer-service-crm-2021\/#Cloud-based_CRM_solutions\" title=\"Cloud-based CRM solutions\">Cloud-based CRM solutions<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-6\" href=\"https:\/\/www.salezshark.com\/blog\/customer-service-crm-2021\/#Rise_of_Mobile_CRM\" title=\"Rise of Mobile CRM\">Rise of Mobile CRM<\/a><\/li><li class='ez-toc-page-1 ez-toc-heading-level-3'><a class=\"ez-toc-link ez-toc-heading-7\" href=\"https:\/\/www.salezshark.com\/blog\/customer-service-crm-2021\/#Social_Media_Integrated_CRM\" title=\"Social Media Integrated CRM\">Social Media Integrated CRM<\/a><\/li><\/ul><\/li><li class='ez-toc-page-1 ez-toc-heading-level-2'><a class=\"ez-toc-link ez-toc-heading-8\" href=\"https:\/\/www.salezshark.com\/blog\/customer-service-crm-2021\/#Final_Thoughts\" title=\"Final Thoughts\">Final Thoughts<\/a><\/li><\/ul><\/nav><\/div>\n\n<h3><span class=\"ez-toc-section\" id=\"AI_Embedded_CRM\"><\/span>AI Embedded CRM<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>We can\u2019t deny that Artificial Intelligence (AI) is the talk of every industry. This is the one that has acquired high attention to paving its way to CRM software. AI embedded CRM is one of the confirmed CRM trends arriving faster in 2021. Yes, AI alone can boost global business revenues by the end of this year.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Voice-based_integrations_in_CRM\"><\/span>Voice-based integrations in CRM<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>Voice-based integrations including chatbots and voice searches are in high demand in customer service CRM. According to recent Adobe research,&nbsp; around 94% of users find voice technology easy to use as it not only saves time but also improves their quality of life.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Integration_with_IoT\"><\/span>Integration with IoT<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>IoT is a huge domain that has performed marvelously in the past few years. 2021 is expected to bring big changes by adopting IoT technology. The collected data via IoT devices will allow many companies to foster a great relationship with their customers.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Cloud-based_CRM_solutions\"><\/span>Cloud-based CRM solutions<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>After talking about the last few customer service CRM trends, here arrives an obvious need for cloud-based CRM solutions due to their easy installation and use. They do not even need training, heavy-duty servers which makes marketers prefer them over other systems.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Rise_of_Mobile_CRM\"><\/span>Rise of Mobile CRM<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>As different technologies are advancing, it is expected for CRM software to match the high standards of mobile users as well. After the COVID-19 attack, the majority of businesses are encouraging their employees to work remotely. Hence, <a href=\"https:\/\/www.salezshark.com\/blog\/sales\/four-ways-to-amp-up-your-business-through-mobile-app\/\">Mobile CRM<\/a> has also become a relevant and essential part of the latest trends to look forward to.<\/p>\n<h3><span class=\"ez-toc-section\" id=\"Social_Media_Integrated_CRM\"><\/span>Social Media Integrated CRM<span class=\"ez-toc-section-end\"><\/span><\/h3>\n<p>CRM integration with social media is expected to be the most anticipated trend in the CRM industry since it aids businesses to gain valuable customer insights from the data available on social media. Thus, they can make a better connection with their potential customers.<\/p>\n<h2><span class=\"ez-toc-section\" id=\"Final_Thoughts\"><\/span>Final Thoughts<span class=\"ez-toc-section-end\"><\/span><\/h2>\n<p>Businesses need to speed up with the latest CRM technologies to stay ahead in the competition. It is important to evolve and grow with the rising demands of the users. Therefore, SalezShark has launched a scalable, flexible, cost-effective, and customizable customer service CRM solution with advancements in technology.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>With 2021 moving forward, we are witnessing huge changes in trends and metrics across different industries and markets. However, some huge expectations still need to be met when it comes to businesses and customer relationships. And this calls for highly capable customer service CRM to meet the elevating needs of businesses this year. The 2020 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_et_pb_use_builder":"","_et_pb_old_content":"","_et_gb_content_width":"","footnotes":""},"categories":[267],"tags":[],"class_list":["post-2520","post","type-post","status-publish","format-standard","hentry","category-customer-engagement"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.8.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Service CRM: What to Look For in 2021? - Salezshark Blogs \u2013 Check out our blogs to get the expert views on CRM, Database, Sales and Marketing Automation topics, trends and advices<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.salezshark.com\/blog\/customer-service-crm-2021\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Service CRM: What to Look For in 2021? - Salezshark Blogs \u2013 Check out our blogs to get the expert views on CRM, Database, Sales and Marketing Automation topics, trends and advices\" \/>\n<meta property=\"og:description\" content=\"With 2021 moving forward, we are witnessing huge changes in trends and metrics across different industries and markets. 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